Refund policy

We want you to be happy with your JAK Pots purchase. If something isn’t right, please contact us so we can help.

Returns

We accept returns requested within 21 days of delivery.

To qualify for a return, the item must be:

  • Unused and unplanted
  • In its original condition
  • Free from damage, marks, soil, or signs of use
  • Returned with all included components and original packaging
  • Accompanied by proof of purchase

To request a return, contact us at info@shopjakpots.com before sending the item back. Items returned without prior authorization will not be accepted.

If your return is approved, we will provide return instructions. For preference-based returns, including changes of mind or color selections, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as JAK Pots is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or defective, or if you receive the wrong item, contact us within 48 hours of delivery at info@shopjakpots.com.

Please include:

  • Your order number
  • A description of the issue
  • Photographs of the product
  • Photographs of the shipping box, interior packaging, and shipping label when applicable

We will review the issue and work with you on an appropriate resolution. JAK Pots will cover applicable shipping costs when an item is confirmed to be damaged, defective, or incorrect.

Please keep the item and all original packaging until the issue has been resolved.

Items That Cannot Be Returned

We cannot accept returns of:

  • Used or planted planters
  • Items with soil, water stains, marks, or other signs of use
  • Items damaged after delivery through improper use, handling, or care
  • Custom or personalized products
  • Gift cards
  • Items marked as final sale

Exchanges

We do not process direct exchanges. To select a different product or color, request a return for the original item and place a new order.

Refunds

We will inspect your return and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable unless the item was damaged, defective, or incorrect.

Please allow up to 10 business days for the refund to appear after it has been issued. Your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact us at info@shopjakpots.com.

Questions

For questions about a return, contact us at info@shopjakpots.com.